Frequently Asked Questions

When will my order arrive?

Where possible, your order will be despatched from our warehouse within 48 hours, in fact the vast majority of orders are despatched within 24 hours.

The speed of delivery depends on the postage you have selected and the destination.

Standard (including Carbon Neutral) postage within the UK will usually arrive 2-3 days after we've posted your order. We will send you an email to let you know it's on its way. However, delivery can take up to 14 days with Royal Mail.

If we've sent your order using a trackable service, the details for expected delivery will be included in your despatch email along with the consignment number and link to an online tracking page, allowing you to keep an eye on its where-abouts.

Next Day services are only available within the UK mainland. Usually, we can send parcels using an express service to other areas (even outside of the UK) but you will need to contact us to see what we can offer.

Please do note that our couriers do not deliver on weekends or bank holidays. Next Day delivery orders placed on a Friday will not be delivered until the following working day, usually Monday.

Orders placed after 13.00 on a Friday or a weekend will not be posted from our warehouse until the following working day.

Nappa colours

The word nappa after a colour eg. Black Nappa refers to the type of finish that has been applied to the suede side of the sheepskin. It is a clear resin that gives it a shiny finish just like an old WW2 flying jacket. Nappa colours can also be wiped down with a damp cloth to remove some dirt and stains. Cream cleaner is also available on our web site to keep the Nappa shiny and new looking.

Size and fitting instructions

When trying on your footwear for the first time, it may feel very tight across your toes and instep. This is nothing to worry about as it will within an hour or so loosen off as the 3/4 inch long wool starts to bed down and gives your feet more room if they need it. So do not order a size bigger than you usually have otherwise they will end up too big for you.

Washing instructions for footwear

Unless otherwise indicated all Celtic footwear is machine washable at 40 degrees (maximum) or less. We recommend using our own Celtic Wool Wash and washing on a wool cycle, but be aware that items may take several days to dry. Once washed, allow to dry naturally. Some fading of the sheepskin may occur. To see our range of cleaning products please click here.

DO NOT SOAK
DO NOT USE FABRIC CONDITIONER
DO NOT USE ANY ARTIFICIAL HEAT TO DRY
DO NOT DRY IN DIRECT SUNLIGHT

International Sizes

Women's Size Equivalents
USA	5	6	7	8	9	10	11
UK	3	4	5	6	7	8	9
EURO	36	37	38	39	40	41	42

Mens's Size Equivalents
USA	7	8	9	10	11	12	13	14
UK	6	7	8	9	10	11	12	13
EURO	39	40	42	43	44	46	47	48